If you notice something is incorrect on your order after it has been placed, please contact us immediately. We will do our best to change or amend the order, but unfortunately, we cannot guarantee this. We are unable to make any changes once your order has been dispatched.
Most orders are shipped from our Sydney warehouse. On occasion, an order may be sent from one of our store locations.
We aim to dispatch all orders within 1 business day. The items in your order may be dispatched from a Lee Mathews store, which will require additional processing time.
During sale and promotion periods, there may be an additional processing time of up to 3-4 business days. Please contact our online customer care team if you have any questions about your order, and we will be more than happy to provide an update.
When your order is shipped, you will receive an email containing a tracking number to your nominated email address. You can also log in to your LM account to check the status of your order.
Unfortunately, we are unable to combine orders once placed.
Our customer care team are happy to help you place an order over the phone. They can be reached Monday - Friday from 9 am - 5 pm AEST at +61 418 114 745.
We accept all major debit and credit cards such as Visa, MasterCard, American Express and other payment methods such as Apple Pay, PayPal, Afterpay and Klarna. During the checkout process, the supported payment methods will be displayed.
Unfortunately, only one discount code can be used in any single transaction.
Afterpay is a buy now, pay later system that allows you to pay for your order in four interest-free fortnightly instalments. Afterpay is available to our Australian and New Zealand customers. For further information on Afterpay, please visit their website.
Klarna is a buy now, pay later system that allows you to pay for your order in four interest-free fortnightly instalments. Find out more here.
For international orders, we offer free express shipping for orders over $500. For orders under $500, we offer a flat rate shipping fee of $40 USD.
For international orders, we ship via DHL International Express.
All duties and taxes are now included in the product prices. You will not be charged any additional fees at checkout or on delivery.
Please check your tracking information for transit updates, otherwise please contact our online customer care team at online@leemathews.com.au or call us on +61 418 114 745.
Request your return here, follow the steps, and a return label will automatically be generated for you. Stick the label to the parcel with your returned items and the order invoice included, and return to an Australia Post branch or post box.
For our full returns policy, please visit our shipping and returns page.
In the rare occasion that you receive a faulty item, please contact our online customer care team at online@leemathews.com.au or call us on +61 418 114 745, and we will find a resolution for you.
We are so sorry to hear that you've received the incorrect item. Please contact our online customer care team at online@leemathews.com.au or call us on +61 418 114 745, and we will find a resolution for you.
For international returns, we will provide you with a returns label and deduct a flat rate return fee of $40 USD from your refund amount. Returns for exchange or credit note are free.
For our full returns policy, please visit our shipping and returns page.
We are unable to accept online returns in our stores.
Sale items may be returned for a size exchange or credit note only, unless deemed as final sale. For our full returns policy, please visit our shipping and returns page.
Once your return has been received, please allow up to 10 business days for the return to be processed and appropriate remuneration issued.
For refunds, please allow 5 business days for the funds to clear back into the appropriate account. Alternatively, if you are due to receive a credit note, you will receive this immediately after processing via email.
We have a range of E-Gift Card options available that can be purchased here. To purchase an in-store voucher, please contact your local store.
Online credit notes & gift vouchers are valid for 3 years from issue.
We offer individual size measurements for each garment online. Please click “view this item’s measurements” to see more information. We suggest measuring a similar item you have in your wardrobe to determine which size is best for you. For a general size guide and conversion chart, please visit our size chart.
Yes, absolutely. Please select the sold-out size you wish to purchase, and sign up with your email address to be notified if a return is made, or if we restock this style. You will be notified by email as soon as it is available again.
All Lee Mathews garments come with appropriate care instructions; please strictly adhere to these in order to keep your garment in premium condition. We also recommend removing all jewellery prior to putting on or taking off your garments to avoid damaging them.
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